Cancellation and Refund Policy

1. Cancellation Policy

a. Service Cancellation by Client:

• Clients may cancel service orders within 24 hours of placing an order for a full refund, provided that the project work has not yet commenced.

• After 24 hours or once work has started, cancellation requests may not be eligible for a full refund and will be assessed based on the amount of work completed.

b. Monthly/Recurring Services:

• For monthly services (e.g., WordPress maintenance, social media management), you may cancel your subscription at any time.

• However, once the current billing cycle has started, no partial refunds will be issued for mid-cycle cancellations.

2. Refund Policy

a. Web Design & Development:

• 100% Refund if the project is cancelled before development starts.

• 50% Refund if less than 50% of the project is completed.

• No Refund if more than 50% of the project is completed or if the project is fully delivered.

b. Graphic Design:

• If design work has not started, you’re eligible for a full refund.

• If initial concepts have been shared, a partial refund (up to 50%) may be provided.

• Once final designs are delivered, no refunds will be issued.

c. Digital Marketing & Social Media Services:

• For paid social media management or ad campaigns, no refunds are applicable once the campaign has started or been approved.

3. Non-Refundable Services

• Domain registration, hosting, and third-party plugin/theme purchases.

• Urgent or rush delivery jobs after confirmation.

• Custom-coded functionalities once delivered and approved.

4. Dispute Resolution

If you are unsatisfied with any of our services, please contact us at [support@digitalexpertworld.com] within 7 days of service delivery. We’ll work with you to resolve your concerns promptly.

5. How to Request a Refund

To initiate a cancellation or refund request, please email us at:
📧 support@digitalexpertworld.com
Include your name, service name, order date, and reason for the request.

6. Policy Updates

This policy is subject to change without prior notice. Please check this page regularly for updates.